How are customs, taxes, and fees handled?
Your taxes and shipping will be calculated once you have filled out your backer survey for shipping. If additional taxes or customs fees are charged upon delivery, please reach out to us at [email protected] so that we can investigate further.
Last updated: March 18, 2024 15:01
What if my order is damaged or goes missing?
[Damaged/Missing/Incorrect Items]
Please inspect your order upon delivery. If an order contains defective or damaged items, or is missing items, you can file a claim at https://magpiegames.com/pages/file-a-claim.
We will accept damaged or missing item claims up to 7 calendar days following the successful delivery of your package.
Eligible domestic orders will be entitled to either one replacement shipment or one refund of the damaged item(s).
International orders will be entitled to one replacement shipment or one refund of the damaged item(s). International replacement orders may be subject to reshipping fees. Any taxes incurred on replacement orders will be the sole responsibility of the customer.
[Lost in Transit]
Your order may be considered “Lost in Transit” if:
- Your tracking information confirms the order was lost
- Your tracking has not been updated for 2 weeks or more.
We will accept Lost in Transit claims up to 10 calendar days after the last tracking update. You can file a claim at https://magpiegames.com/pages/file-a-claim.
If the tracking information has marked your order as Delivered, you may not be eligible for a claim. We will determine eligibility on a case by case basis.
If your order is deemed lost, you may be eligible for either one replacement shipment or one refund. International replacement orders may be subject to reshipping fees. Any taxes incurred on replacement orders will be the sole responsibility of the customer.
[Returned to Sender]
Only orders that are marked “Returned to Sender” will be considered as such under these policies.
Customers whose products are “Returned to Sender” will be evaluated upon receipt at the warehouse. If deemed eligible, we will offer one reshipment or a refund.
Depending on why the order was marked Returned to Sender, the following may apply:
- Replacement orders may be subject to reshipping fees
- Refunds may have the original shipping cost deducted from the refund
Last updated: March 18, 2024 15:09
Can I cancel or edit my pledge?
[Cancellations]
As per the Backerkit cancellation policy:
You can cancel your pledge anytime before a campaign ends with the following steps:
- Log into your account on https://www.backerkit.com/.
- Click on your profile in the top right corner and then click on “Your Pledges & Surveys.”
- Click on “view pledge” next to the campaign.
- Below your payment info, click on “Cancel pledge,” and click “ok” in the pop-up window to confirm.
After the project is completed but before fulfillment begins, you may cancel your pledge by contacting us at [email protected].
Once you have completed your Backerkit survey, you may no longer cancel or refund your pledge.
[Address Changes]
Once you complete your Backerkit survey, you are able to change your address until the time when it is locked. For more information on how to update your address through Backerkit, please click go to: https://help.backerkit.com/article/638-how-do-i-update-my-shipping-address.
If your address is locked, please contact us at [email protected] for assistance. However, we cannot guarantee that we will be able to change or adjust your address at that time.
Last updated: March 18, 2024 15:09
When do I need to complete my survey by?
Please ensure that you are using a valid and active email address, as that is our main method of communicating with our backers. Once addresses are locked, incomplete surveys must be completed within 90 days. We will not be held responsible for orders with incomplete surveys or information after that window.
In addition to this, we expect our backers to thoroughly read all project updates for the latest information. If important information is missed by a backer, we cannot make exceptions or allowances for that backer.
Last updated: March 18, 2024 15:06
I pledged via the late pledge/pre-order store, what do I do next?
Thank you for pledging through our late pledge/pre-order store. You will receive an email with the link to the survey in a few weeks when we send out survey to all backers. In the meantime, please check out our Updates page to stay up to date: https://www.backerkit.com/c/projects/magpie-games/rapscallion-pbta-pirate-adventure/community?filter=Crowdfunding%3A%3AProjectUpdate
Last updated: April 18, 2024 17:15
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.